Terms & Conditions

Timeless Touch Decorator

These Terms and Conditions set out the basis on which Timeless Touch Decorator provides decorating services. Please read them carefully before instructing us to proceed with any work.

By confirming a quotation, booking services, or allowing works to commence, you agree to be bound by these Terms and Conditions.

About Us

Timeless Touch Decorator is a London-based decorating company specialising in high-quality interior and exterior painting and decorating services.

Business Name: Timeless Touch Decorator
Owner: Kirt
Location: London, United Kingdom
Telephone: +44 7852 565626

Scope of Services

Timeless Touch Decorator provides professional decorating services including, but not limited to:

  • Interior and exterior decorating
  • Kitchen painting
  • Wallpapering
  • Restoration of wooden and metal window frames

All services are delivered with meticulous attention to detail, clear communication, and respect for your home or workplace.

Any additional work outside the agreed scope must be approved in writing and may incur additional costs.

Quotations & Pricing

  • All quotations are provided based on the information available at the time of inspection or discussion.
  • Quotations are valid for 30 days unless otherwise stated.
  • Prices may be subject to change if site conditions differ materially from those originally assessed.
  • Any variations requested after work has commenced will be quoted separately and agreed before proceeding.

We believe in honest guidance and transparent pricing, ensuring clients feel confident at every stage.

Booking & Commencement

  • A booking is confirmed once a quotation is accepted in writing or via email.
  • Start dates are agreed subject to availability and may be adjusted due to unforeseen circumstances such as weather conditions or material delays.
  • Timeless Touch Decorator will always communicate any changes promptly and professionally.

Payments

  • Payment terms will be outlined clearly in your quotation or invoice.
  • Deposits may be required for larger projects or specialist finishes.
  • Final payment is due upon completion unless otherwise agreed in writing.

Late payments may result in delays to ongoing or future work.

Client Responsibilities

To ensure work progresses smoothly, clients agree to:

  • Provide clear access to the property during agreed working hours
  • Remove or protect valuable and fragile items where possible
  • Ensure utilities such as electricity and water are available if required

We take great care to work respectfully within lived-in homes and busy properties.

Materials & Finishes

Unless otherwise agreed, materials and finishes will be selected based on suitability, durability, and aesthetic quality.
Clients requesting specific brands, colours, or finishes must confirm these details before work begins.

Please note that colour samples may appear different under varying lighting conditions.

Quality of Work

Timeless Touch Decorator is committed to delivering exceptional standards and flawless finishing.
Minor touch-ups may be required as part of the natural drying and settling process and will be addressed promptly where necessary.

Delays & Unforeseen Circumstances

While every effort is made to meet agreed timelines, we are not liable for delays caused by factors beyond our control, including:

  • Adverse weather
  • Supplier delays
  • Structural or surface issues uncovered during work

We will always keep clients informed and work collaboratively to minimise disruption.

Health & Safety

We operate in line with UK health and safety standards and maintain a clean, orderly working environment at all times.
Clients are asked to keep children and pets away from working areas for safety reasons.

Cancellations

  • Cancellations must be provided in writing.
  • Reasonable notice is required; short-notice cancellations may incur costs for materials ordered or time reserved.

We aim to be flexible and fair wherever possible.

Liability

Timeless Touch Decorator holds appropriate public liability insurance.
We are not responsible for pre-existing defects, underlying surface issues, or damage caused by third parties.

Nothing in these Terms limits your statutory rights under UK consumer law.

Complaints

We pride ourselves on being approachable and solution-focused.
If you have any concerns, please contact us directly so we can resolve the matter promptly and professionally.

Privacy

Any personal information collected is handled in accordance with our Privacy Policy and UK data protection regulations.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts

Contact

For any questions regarding these Terms and Conditions, please contact:

Timeless Touch Decorator
📞 +44 7852 565626
📍 London, United Kingdom